Confrontation As A Counseling Skill

Posted: March 28, 2011 in Uncategorized

The following is from Ron Edmondson’s blog, 10 Hard Things to Say and 5 Ways to Say Them. Confrontation is one of the hardest things to do, personally and professionally. I do not like confrontation. But the following ideas are very helpful, yet still difficult to practice.

“In any relationship, there comes a time where it’s necessary to say things which are difficult to keep the relationship strong and make it better. This is also true in a healthy team environment.

For me personally, that often involves having a hard and challenging conversation with a team member…someone I love being on the team, but know they need correction in an area that is affecting the team. These are always discussions I’d rather not have, but I know are necessary for the continued health of the relationship, the team, and the individual.

Over the years, I have had many of these issues which required “tough love” to address them, but dealing with problems like this have included me having to say things such as:

You’re too controlling as a leader…
You can be perceived as a jerk to people…
Your personal life is dragging down the team…
You have body odor…
You’re making unwise decisions…
You are non-responsive…
You don’t know how to take constructive criticism…
You are moving too fast…
You are moving too slow…
You are uncooperative…

I should note that not all of these have been said with my current team…for example, to my knowledge no one on my team has body odor…thankfully, but through my years in leadership, I have had to say each one of these statements to someone I was supposed to be leading. Those conversations, as awkward and uncomfortable as they were, always proved to be good for the team and the team member. There have been times when someone needed to have similar “tough love” conversations with me and those discussions always made me better, as difficult as they were to receive at the time.

I have learned 5 principles for dealing with those times as a leader:

Handle as quickly as possible – If the problem is clear in your mind (and usually everyone else’s mind), and you’ve witnessed the problem long enough to know it’s a pattern, don’t delay long in addressing the issue.

Be honest – This is not the time to shift blame, make excuses or dance around the issue.

Be kind and helpful – You may read my post 5 Ways to Rebuke a Friend. Although this post deals more with a subordinate than simply with a friend, the previous post suggestions are helpful here also. Your end goal should be to make the team member and the team better after the conversation.

Have a two-way conversation – You should be willing to listen as much as you speak. You may not have all the facts exactly right…or you may have…but give the person a chance to respond to the criticism you are addressing. This also means you should have a two-way conversation, and not a multiple party conversation. You should address the issue with the person you have a problem with, not with others on the team behind his or her back.

Move forward after the conversation – The person being corrected should leave with your assurance that you are moving forward, and, provided improvements are made, do not plan to hold the issue against him or her. It will be important he or she sees you responding likewise.

Know when enough is enough – You shouldn’t have to have these type conversations too frequently. Talk becomes cheap if there’s no backing to what’s agreed upon. If there seems to be no improvement over time, harder decisions or more intensive help may be needed. If you have done the other steps here, there is a time when tough love says “that’s enough…no more”.

One of the most difficult times for me as a leader is addressing issues like this with a team member I genuinely care about, but I know it’s one of my roles as a leader to address these most difficult issues.”

About these ads

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s